A Little Bit About BrokenPC Herts

Gary WardBrokenPC Herts were founded in 2007 by our current owner, Gary Ward. Gary comes from and still lives in the Welwyn Garden City area, where we are also based. Gary has always been a bit of a Computer Boffin and his many years working in the Computer Department for the John Lewis Partnership in Welwyn Garden City, confirmed to him; there were a lot of people needing help and advice on what to buy and what was causing their computers to malfunction.

Gary's time working for the John Lewis Partnership and their ethos of training staff to offer high levels of customer service, is something that Gary wanted to carry forward into our own business and is something he is very passionate about.

His and our goals have always been;
  • To become the best Computer Repair supplier in Hertfordshire by offering services at very competitive prices, combined with a high level of customer service.
  • To speak in plain English and try and remove much of the computer jargon that can confuse many people.
  • To offer quick response times and a 24/7 service.
  • To not only repair and install computer systems, but to ensure that our client’s PC, Laptop, or Network, continues to operate smoothly in their home with no hidden problems, long after we have gone.
  • To find the cause of computer problems in the quickest possible time and give the client a no nonsense, upfront, fixed fee price. We do not charge by the hour and if we can't fix your problem, there is no fee.
  • To remain a family run business and remain on first name terms with our customers, where possible.
Being local, our reputation is very important to us

Our clients believe; we give a prompt and professional service, combined with excellent value and an efficiency and tenaciousness at addressing problems. We understand how the exchanges between neighbours and communities impact on local firms and vice versa and is why our reputation is very important to us. We believe, if we give our customers a great service and do the job well, word will quickly get around. This is one of the key reasons for our success and why most of our business comes from referrals by our many happy customers.

Being there when you need us most

Since we are based in the Welwyn Garden City / Hatfield area and only service a 12 mile area covering most of Hertfordshire, we are able to respond to your enquiry promptly, typically, within two hours. We are available 24/7 and can either work on your system on-site, or if it is more convenient and with your permission, refer it back to our workshop.

Looking to the future

Our future plans for the business is to also become more involved in helping our clients to network their systems into media centres, encompassing music, videos, photos and gaming, so please watch this space for our service updates . We also hope to use our Website as a first stop, Computer Advice Centre. Therefore, if there are any topics you feel should be covered on our Website, then please Contact Us with any ideas you may have. Customer feedback is a very important part of our business.

We hope you enjoy the rest of our Website and find what you are looking for. If you have any questions, then please do not hesitate to Contact Us.

About Us
To view a map of the area we cover (12 mile radius from Welwyn Garden City), please click the link you are on. 

<p>Our PC Repair & Broken PC services cover much of Hertfordshire including Welwyn Garden City, Welwyn, Knebworth, Codicote, Stevenage, King's Walden, Hertford, Tewin, Ware, Datchworth, Cuffley, Potters Bar, Brookmans Park, Welham Green, Hatfield, London Colney, Radlett, Redbourn, St. Albans, Harpenden, Kimpton, Wheathampstead</p>
  • Our service area

Completely cleaned an old PC and installed new software, working well, and service was prompt and efficient and reasonably priced.

Chris Wood
Welwyn Garden City