Why Use us

If you have found us via the Internet, then you may be thinking, why would you want to use our Home Computer Repair Services? To help with this question and make it easier for you to decide if we are the right type of supplier to look after your Computer or Home Network, we have listed a few important points, below, for you to consider;

Our PC Repair & Broken PC services, only covers a 12 mile radius from our base in Welwyn Garden City and allows us to respond quickly to your request for help. By being able to focus purely on such a relatively small service area, it allows us to keep our Customer Service Levels to a very high standard and is something we are very passionate about. This gives our customers peace-of-mind, knowing they can always rely on us to fix their computer problem with the minimum of fuss and in the minimum amount of time.

Some of the places included within our 12 mile service area, are, Welwyn Garden City, Welwyn, Knebworth, Codicote, Stevenage, King's Walden, Hertford, Tewin, Ware, Datchworth, Cuffley, Potters Bar, Brookmans Park, Welham Green, Hatfield, London Colney, Radlett, Redbourn, St. Albans, Harpenden, Kimpton, Wheathampstead.

When you contact us for help with your Computer or Home Network, you don't just become a Support Ticket in a Helpdesk system. Like most other family run businesses, we tend to be on first name terms with most of our customers and we are able to fine tune our advice to a level suitable to each of our clients.

We like to try and explain things in plain English, therefore, there is no need to worry about us confusing you with computer jargon. There is also no need to worry about different Engineers being involved with your computer each time you require help, something that can become an issue when sensitive data may be involved. In all cases, Gary, our Founder, will be personally responsible for looking after your computer and sensitive data.

When something goes wrong with your computer and you require help quickly, it can be quite daunting, as with many other industries, to find a supplier you hope you can trust and one that will not try an maximise their revenue at your expense?

It is why we only charge a fixed fee for resolving your computer or network problem. What's more, the fee will always be confirmed with you before work commences. If we can't fix your problem, then there is no fee. What could be simpler?

In terms of cost, we are one of the cheapest Home Computer Repair Suppliers in the Hertfordshire area. However, more importantly and something that can happen with cheaper products or services, it does not come at the expense of being able to offer a first class service to our many happy clients.

Where appropriate, we always try and include an estimated cost on our Website for our various services. For example, we can remove viruses from your computer or recover lost data from as little as £60.

In instances where your computer is broken and/or fails to boot up, we will always give you a good idea of the likely cost to fix the problem before you decide to proceed or not.

BrokenPC Herts were founded in 2007 by our current owner, Gary Ward. Gary has always been a bit of a Computer Boffin and his many years working in the Computer Department for the John Lewis Partnership in Welwyn Garden City, confirmed to him; there were a lot of people needing help and advice on what to buy and what was causing their computers to malfunction.

Gary's time working for the John Lewis Partnership and their ethos of training staff to offer high levels of customer service, is something that Gary wanted to carry forward into our own business and is something he is very passionate about. This includes:

  • Responding to your initial request within two hours.
  • Arriving at your premises on time.
  • Be courteous and presentable on arrival.
  • Fixing your computer problem in the least amount of time and with the minimum of fuss.
  • Giving an accurate, up-front cost to fix your computer, ensuring their are no nasty surprises.

Since more and more people are becoming heavily reliant on their computer being operational and running smoothly, it is vitally important, not only to respond to their initial request promptly, but to also fix their computer problem as quick as possible. Perhaps you are working late at night on an important document that needs to be ready by the next day and all of a sudden, your computer crashes and fails to start. In these scenarios, you can contact us at any time of the day and we will endeavour to do everything possible to get your computer back to being fully operational and running smoothly.

For many people, it can be quite a daunting task to decide which is the best hardware and software to purchase, and if it will work on your computer. In these scenarios, you can either, simply contact us for some advice, or ask us to purchase and install any new hardware or software for you. We tend to know where the best deals are being offered and in many cases, will be able to source the product for you at lower prices.

In the near future, we hope to run a small Online Shop on our Website, where customers can use us as their first-port-of-call when deciding to buy new hardware or software. We hope this will help reduce the chances of our clients purchasing incompatible products for their PC and wasting a considerable amount of money in the process..


About Us
To view a map of the area we cover (12 mile radius from Welwyn Garden City), please click the link you are on. 

<p>Our PC Repair & Broken PC services cover much of Hertfordshire including Welwyn Garden City, Welwyn, Knebworth, Codicote, Stevenage, King's Walden, Hertford, Tewin, Ware, Datchworth, Cuffley, Potters Bar, Brookmans Park, Welham Green, Hatfield, London Colney, Radlett, Redbourn, St. Albans, Harpenden, Kimpton, Wheathampstead</p>
  • Our service area

Gary has installed and repaired several IT items for me and has always carried out the work efficiently. Excellent professional service, as well as good value. Highly recommended.

C Glead
Welwyn Garden City